Information Receptionist Position at US Veterans Health Administration
The US Veterans Health Administration (VHA) is seeking dedicated individuals to join their team as Information Receptionists at their Bedford, MA facility.
This role offers both part-time and full-time opportunities with competitive salaries, ranging from $35,599 to $462,777 annually, depending on qualifications and experience.
Why Join the Veterans Health Administration?
The VHA is a part of the U.S. Department of Veterans Affairs and is committed to serving those who have served our country. Joining this esteemed organization offers:
- A Meaningful Career: Contribute to the care and support of veterans.
- Stability and Benefits: Federal employment offers comprehensive benefits packages, including health insurance, paid time off, and retirement plans.
- Career Growth: Opportunities to advance within the federal system.
Key Responsibilities
As an Information Receptionist, you will play a crucial role in creating a welcoming environment for veterans, their families, and visitors. Key duties include:
- Welcoming and Assisting Visitors: Provide a positive, courteous experience for everyone entering or exiting the facility.
- Handling Inquiries: Respond to telephone calls and face-to-face questions, offering accurate and timely information.
- Locating and Providing Information: Assist visitors with directions, appointment details, and general facility-related information.
- Maintaining Safety and Cleanliness: Ensure a safe environment by performing light cleaning duties such as wiping chairs or wheelchairs.
- Coordination and Follow-Up: Direct visitors to appropriate departments and ensure their needs are addressed.
Work Schedule
- Full-Time: Monday through Friday, 7:30 AM to 4:00 PM
- Note: This position is not virtual, and applicants must live or be willing to relocate to the Bedford, MA area.
Qualifications
To qualify for this role, applicants must meet one of the following criteria:
- General Experience: Six months of progressively responsible clerical or office work demonstrating the ability to perform receptionist duties.
- Education: Completion of one year of post-high school education in a related field at an accredited institution.
- Combination of Education and Experience: A combination of education and experience that meets the qualification requirements.
Key Competencies
Applicants will be evaluated on the following:
- Communication Skills: The ability to interact effectively with people from diverse backgrounds.
- Customer Service: A strong commitment to providing excellent service.
- Veteran and Customer Focus: Empathy and dedication to the needs of veterans and their families.
Physical and Work Environment Requirements
- Physical Tasks: The role requires sitting, walking, and occasional bending or kneeling. You may also assist with wheelchairs or packages.
- Environment: Work is performed in a medical facility that treats patients with various medical and psychiatric conditions.
How to Apply
Follow these steps to submit your application:
- Create a USAJOBS Account: Start your application at USAJOBS.
- Prepare Your Resume: Ensure it includes:
- Specific job duties.
- Start and end dates.
- Total hours worked per week.
- Submit Required Documents:
- Transcripts (if applying based on education).
- Veterans’ Preference Documents (if applicable).
- Any additional supporting materials as requested.
- Complete the Questionnaire: Respond to the application’s assessment questions. Access the Questionnaire Here.
- Submit Your Application: Ensure all documents are uploaded before the closing date, December 3, 2024.
Benefits of the Position
Working for the VHA provides access to a comprehensive benefits package, including:
- Health Insurance: Coverage for you and your family.
- Paid Time Off: Earn annual leave and enjoy federal holidays.
- Retirement Plans: Federal pension and Thrift Savings Plan options.
FAQs
1. Is this role remote?
No, this is an on-site position based in Bedford, MA.
2. Can I qualify with just education?
Yes, one year of post-high school education in a relevant field qualifies you.
3. Are veterans given preference?
Yes, veterans with service-connected disabilities or other qualifying factors will receive hiring preference.
4. What is the application deadline?
Applications must be submitted by December 3, 2024.
Job Overview Table
| Job Title | Information Receptionist |
|---|---|
| Agency | US Veterans Health Administration |
| Location | Bedford, MA |
| Pay Range | $35,599 – $462,777 annually |
| Job Type | Part-Time, Full-Time |
| Schedule | Monday-Friday, 7:30 AM – 4:00 PM |
| Key Duties | Assisting visitors, answering inquiries, maintaining safety |
| Qualifications | Education or clerical experience |
