Defense & Government Travel Consultant II (Experienced – Virtual Position) at CWT
If you’re looking for a career in travel consultancy with the opportunity to serve government and defense clients, CWT’s Defense & Government Travel Consultant II position might be the perfect fit for you.
This is a remote, full-time role that combines the excitement of travel planning with the responsibility of supporting federal employees and military personnel.
Why Choose CWT?
CWT (formerly Carlson Wagonlit Travel) is one of the most recognized names in the travel industry. With a history spanning over 150 years, the company prides itself on delivering safe, secure, and efficient travel experiences to some of the largest corporations and government agencies around the globe.
When you join CWT, you’re not just taking a job — you’re becoming part of a global community that values innovation, collaboration, and customer service excellence.
Key Highlights of the Position
This position isn’t just about booking tickets. As a Defense & Government Travel Consultant, you will:
- Provide Exceptional Customer Service: Assist defense and government travelers before, during, and after their trips, ensuring a smooth experience.
- Handle Complex Travel Arrangements: Create domestic and international itineraries, including air, hotel, rail, and ground transportation.
- Resolve Issues Proactively: Manage ticket exchanges, cancellations, and any travel disruptions with expertise.
- Leverage Technology: Use advanced tools like Sabre GDS to provide the best options for clients.
- Act as a Trusted Advisor: Offer recommendations tailored to client preferences and policies.
Benefits of Joining CWT
CWT doesn’t just value its customers — it prioritizes its employees. Here are some of the key benefits you can enjoy:
- Comprehensive Training: Hands-on training to help you excel in your role.
- Competitive Pay: Including shift differentials, referral bonuses, and supplier incentives.
- Generous Paid Time Off: 3 weeks of vacation, 14 paid holidays, and 7 sick days annually.
- Health Benefits: Medical, dental, and vision insurance to keep you and your family secure.
- Flexible Work Arrangements: Opportunities for full-time or part-time schedules, with options for weekend shifts.
- Employee Perks: Discounts on travel services, employee assistance programs, and access to employee resource groups.
What Makes This Role Unique?
Being a part of the Traveler Experience Defense & Government team means you’re at the forefront of serving those who serve the country. This role is more than just customer service — it’s about ensuring a safe, seamless, and enjoyable travel journey for clients who depend on precision and reliability.
One day, you might assist a defense official traveling to a high-priority meeting; the next, you could resolve last-minute itinerary changes for a government employee responding to an urgent situation.
Who Can Apply?
CWT is looking for experienced professionals who meet the following qualifications:
- Experience: 3 to 5 years as a Travel Consultant.
- Technical Skills: Proficiency in Sabre GDS (Global Distribution System).
- Customer Service Passion: A genuine desire to provide excellent service.
- Communication Skills: Strong verbal and written skills.
- Teamwork: Ability to collaborate effectively with colleagues.
- Positive Attitude: A willingness to learn, grow, and adapt.
Military experience or certifications can also be considered as substitutes for some requirements.
How to Apply
Here’s a step-by-step guide to applying for the Defense & Government Travel Consultant II role:
- Create an Account: Visit Indeed and set up your profile.
- Prepare Your Resume: Highlight your travel industry experience, proficiency in GDS systems, and customer service skills.
- Apply Online: Go to the CWT Careers Page and search for the virtual position.
- Complete Background Checks: Be prepared for a government-required background check and credit history review.
FAQs About the Position
1. Is this role entirely remote?
Yes, this is a virtual position, allowing you to work from the comfort of your home.
2. Do I need prior travel consultancy experience?
Yes, 3 to 5 years of experience is required, but military certifications may substitute for some qualifications.
3. What tools will I use in this role?
The primary tool is Sabre GDS, along with other travel management software.
4. What are the working hours?
The schedule may include day shifts and weekends as needed, offering flexibility.
5. Are there opportunities for growth?
Absolutely! CWT supports professional development and encourages long-term careers within the company.
Job Overview Table
| Job Title | Defense & Government Travel Consultant II |
|---|---|
| Company | CWT |
| Location | Remote (United States) |
| Job Type | Full-Time |
| Responsibilities | Travel bookings, customer service, problem-solving |
| Required Experience | 3 to 5 years |
| Key Skills | Sabre GDS, communication, customer service |
| Shift Options | Day shift, weekends as needed |
| Benefits | Paid training, health insurance, employee discounts |
