Welcome Host Job at Greater Anglia in Tottenham Hale
Are you passionate about delivering excellent customer service and being part of a supportive team environment?
The Welcome Host position at Greater Anglia in Tottenham Hale offers a dynamic and rewarding career with competitive pay of £28,267 annually.
As the friendly face of the railway network, you’ll play a key role in elevating the passenger travel experience.
This article provides an in-depth look at the role, including responsibilities, required skills, benefits, and the application process.
Whether you’re seeking a fresh start or looking to grow your career in customer service, this opportunity is perfect for individuals who thrive on interacting with people and making a positive impact.
Key Job Details
| Category | Details |
|---|---|
| Job Title | Welcome Host |
| Location | Tottenham Hale |
| Pay | £28,267 annually |
| Job Type | Full-time |
| Shift and Schedule | 35 hours per week, shift-based, including weekends, early starts, and late finishes |
| Employer | Greater Anglia |
| Benefits | Free/subsidized travel, pension schemes, employee discounts, wellbeing support, cycle-to-work scheme |
Why Join Greater Anglia?
Greater Anglia is not just a railway company—it’s an organization committed to improving passenger experiences while fostering a supportive and inclusive work environment. As a Welcome Host, you’ll be part of a team shaping the future of rail in the UK with new, modern, and environmentally friendly trains.
This role is ideal for individuals who enjoy working with people, value teamwork, and want to make a tangible difference in customers’ travel experiences. With extensive training provided, this is a fantastic opportunity to kickstart your career in a dynamic industry.
What Does a Welcome Host Do?
As a Welcome Host, your primary responsibility is to ensure passengers have a safe, smooth, and enjoyable journey. Key responsibilities include:
1. Delivering Exceptional Customer Service
- Greet and assist passengers with a friendly and approachable demeanor.
- Help customers board and disembark from trains safely.
2. Overseeing Station Safety and Security
- Monitor station security per the Station Security Plans (SSP), including conducting regular checks for unattended items and ensuring doors are locked.
- Perform winter precautionary tasks and other safety-related duties.
3. Supporting Ticketing Operations
- Manage ticket machines and adhere to cash-handling regulations.
- Assist passengers with ticket purchases and inquiries.
4. Maintaining Station Cleanliness
- Conduct routine cleaning and ensure the station remains tidy and inviting.
- Secure waste bins and handle general housekeeping tasks.
Who Is This Role Perfect For?
The Welcome Host position is ideal for individuals who:
- Enjoy interacting with people: You’ll be the friendly face passengers rely on for assistance and guidance.
- Are calm under pressure: Handle various situations with a composed and solution-focused attitude.
- Thrive in team settings: Work collaboratively to ensure a positive travel experience for all passengers.
- Take pride in service: Deliver top-notch customer care and go above and beyond for passengers.
Skills and Requirements
Essential Skills:
- Excellent communication skills to engage with passengers and colleagues effectively.
- Ability to stay calm and think on your feet in high-pressure situations.
- Strong attention to detail to handle safety, security, and cash regulations.
Additional Requirements:
- Must be 18 years of age or older.
- Able to work early mornings, late evenings, and weekends.
- Reliable means of transport to reach shifts starting as early as 6:00 AM.
Benefits of Being a Welcome Host
1. Competitive Salary
Earn £28,267 annually, reflecting the value and importance of your role.
2. Free and Discounted Travel
- Enjoy free travel on Greater Anglia services and 75% discounts on other train operators.
- Eligible family members also receive travel discounts.
3. Wellness Support
Access resources like free flu jabs, eyecare vouchers, physiotherapy services, and a 24/7 employee assistance program.
4. Pension Schemes
Start with a defined contribution pension and upgrade to a final salary pension after two years.
5. Exclusive Perks
- Discounts through the GA Hapi App for shopping, dining, and entertainment.
- 12 annual discount vouchers for family and friends.
6. Family-Friendly Policies
- Maternity, paternity, adoption leave, and shared parental leave are available after six months of service.
7. Other Benefits
- Cycle-to-work scheme and discounts on tech purchases.
- Company-provided uniforms and full training.
A Day in the Life of a Welcome Host
Imagine starting your day at 6:00 AM, greeting passengers as they arrive at Tottenham Hale Station. You assist a commuter with a ticket query, ensuring they catch their train on time. During the mid-morning, you conduct a security check, ensuring the station is safe and secure.
Later, you help a family with young children board their train, ensuring a smooth and enjoyable experience. As the day progresses, you maintain the station’s cleanliness and provide assistance to passengers with special needs. By the end of your shift, you feel accomplished knowing you’ve made a positive impact on hundreds of passengers’ journeys.
How to Apply
Here’s how to apply for the Welcome Host role:
Step 1: Update Your CV
Highlight your customer service experience, communication skills, and ability to handle various situations calmly and effectively.
Step 2: Visit the Job Listing
Find the role on the Greater Anglia Careers Page or through Indeed.
Step 3: Complete the Application
Submit your CV and fill out the online application form. Ensure all sections are complete and accurate.
Step 4: Prepare for the Interview
If shortlisted, you’ll be invited for an interview. Be ready to discuss your experience, skills, and enthusiasm for customer service.
FAQs About the Welcome Host Role
1. Do I need prior experience in customer service?
While prior experience is beneficial, it’s not mandatory. Greater Anglia provides comprehensive training for new hires.
2. What are the working hours?
The role involves 35 hours per week, with shifts covering early mornings, late evenings, and weekends.
3. What is the salary?
The annual salary is £28,267, with additional benefits and perks.
4. Are there opportunities for career progression?
Yes, Greater Anglia offers various training programs and development opportunities to help you grow within the organization.
5. What are the main responsibilities of this role?
Responsibilities include greeting passengers, maintaining station safety and cleanliness, managing ticket machines, and assisting with security checks.
Why You Should Apply
The Welcome Host job at Greater Anglia in Tottenham Hale offers a rewarding opportunity to be part of a dynamic team that values inclusivity, teamwork, and excellent customer service. With competitive pay, extensive benefits, and the chance to make a real impact, this role is perfect for individuals who want to contribute to the future of rail travel in the UK.
If you’re ready to join a supportive and forward-thinking organization, apply now and kickstart your career with Greater Anglia.
Table: Key Job Details
| Category | Details |
|---|---|
| Job Title | Welcome Host |
| Location | Tottenham Hale |
| Pay | £28,267 annually |
| Job Type | Full-time |
| Shift and Schedule | 35 hours per week, including weekends, early starts, and late finishes |
| Employer | Greater Anglia |
| Responsibilities | Customer service, station safety and security, ticketing support, maintaining cleanliness |
| Benefits | Free/subsidized travel, pension schemes, discounts, wellness support, family-friendly policies |
